Marriott Reviews

My company accidentally booked my stay through a 3rd party and after I stayed and paid my invoice, I called customer service to add my points/stays to my account and was told there was nothing they could do. I asked if there was any options and was told no.

My name is Charlie. What a piss poor experience my family went through in 2020. This is not on guys. Absolutely disgusting. Angry staff, dirty beds. Would not recommend this at all!

Overall, the hotel brands provide comfortable and affordable stays, especially Fairfield Inn and Suites. However, it would be even better if your brand of hotels go back to the pre-COVID days of cleaning the hotel rooms on a daily basis, instead of scheduled cleanings or cleaning every 3 days. In fact, now is the time that daily housekeeping is needed and it's absurd that the industry is doing quite the opposite. Infrequent cleanings will only lead to other sanitation issues, like unwanted guests (bugs). This was my experience at a Residence Inn in Virginia. It is also a rip off that hotel accommodation charges are higher and housekeeping is not regular. I hope it doesn't take a health crisis or litigation from a disgruntled guest to effect a change in this policy.

Terrible experience at the Christiansburg, VA Marriott location. I tried to call the manager but of course she did not answer or have voicemail set up.

A few minutes after checking into our room, I was verbally assaulted on the phone and in person in the lobby. The employee's name is Sherry. From the beginning I did nothing wrong except have a 3 year old in the room so we were probably making some noise as he was winding down for the night and I was called twice about it and she was aggressive and rude. She said I would be asked to leave if we made any more noise and was very demeaning and hateful about it. So I went to the lobby to tell the front desk that I wanted to check out and she waved her arms towards the door and yelled at me to "get the hell out". I cannot believe how unprofessional she was. I was so upset that yes I yelled back at her. Then she called the police. Are you kidding me? For a toddler making noise? I never threatened her or intimidated her. I don't even think I used bad language. If the lobby tapes are reviewed that can be seen.

I know it won't happen but Sherry needs to be fired. I have never been treated so badly in my entire life. The police officer wouldn't even hear my side or let me speak because he wanted to show his authority and take her side without knowing any facts. Sherry also wouldn't let me speak and kept interrupting me. She also lied when she said it wasn't her who called me when I recognized her voice AND she lied when she said she never said she would ask me to leave if we didn't stop making noise. She said it was me who called them? Really? That can also be proven because she called me twice. I only called back after I decided to leave but then she hung up on me and wouldn't let me finish speaking.

The biggest thing is that from the first phone call she was rude. She didn't politely ask me if we were making noise. She accused me (her exact words were "we received a call that you are making too much noise and I know it's you because you're right above them") and demanded that we stop. So from the first phone call I was on the defensive. Anyone would be. What happened to customer service?

This was inexcusable behavior and has ruined my trip. Oh and by the way, her behavior caused me to have to get back on the road with a toddler with no hotel reservation at a late hour. Deplorable customer service.

And now of course I cannot leave a review on the Marriott site because she canceled my reservation. Imagine that. Also proof of her dishonesty. She doesn't want the truth to be online. Well it will be. I will still leave reviews on Facebook, Twitter, google, Expedia and anywhere else that I can.

In the past year I have been over charged twice! I get that mistake happen, however this last time I stated at one of their properties I was charged for 3 nights when I only stayed one, the two extra charges were after I checked out! I called Marriott customer service and I was told to take it up with the hotel I stayed at, did that and got nowhere. I stayed on 10 June 22, checked out the 11th and I was charged twice for the 12th of June. Here's the kicker they said they refunded 1 of the charges on the 12th(haven't seen that charge back), but I would have to take it up the with my bank on the other charge! I wasn't even there, have proof I was in another city... and oh did I mention I am Titanium Elite!

Do not trust the best rate guarantee. I have the highest annual and lifetime status with marriott which means I spend 100+ nights a year there and my business uses them a lot. I recently booked via their site for a weekend believing they would match the best rate which was disappointingly on Trivago/Expedia and took a screenshot of it. They refused.

This is a hospitality company that has lost its way.

This company has lost its way. We had our wedding in Phuket Thailand at Le Meridian Phuket beach resort. We have a general manager that stands up for lying and lazy employees and insists that this employee is good and we have never had problems. We signed a contract over two years ago and had to postpone several times because of covid. This employee messed ups bill not once but twice in a written contract. Messed up a setting chart, messed up an agenda, ignores one party during the rehearsal. Not once ever once did she apologize. A very clear question was asked about status for rooms we booked and this very same employee answer without hesitation yes. Then when it turns out to be false she decides to quote terms and conditions the first time we were ever told about terms and conditions. To this day the general manager makes excuses for her. He claims she was taking direction from my wife and I, he claims she was taking direction from wedding planner. A big fat lie she had the signed off agenda a month in advance she had the signed of seating chart and yet she still refuses to take responsibility for her screw ups. Neither does the general manager. The general manager offered two nights worth of points in compensation for over 12,000 usd in business brought in. Not my concern points cost him money. The value to me the customer is between .17% or .43% of the overall bill we paid depending when we use those nights. so no effort. You try and leave a review on the Marriot site and they say they welcome reviews and yet only randomly select who gets the review link emailed to them. So again a big fat lie on the part of the company. Spend several days on the phone with customer care to be given the run around over and over to be told false information because no one knows what is going on in the company or how to do their job. A Coco Yan a corporate liaison officer spent time going back and forth ignoring emails, then blaming them for not going thru then blaming the customer for typing the email wrong when all I did was hit the reply button. Coco also called in good faith she said to come to amicacble terms and I told her what I wanted and was flexible and she flat out did not move so she lied and waited my time since she had no intention of negotiating in good faith. Then after all of this 5 months later the General Manager proposes that a solution to the problem is to force the employee to apologize to me 5 months later. So clearly a GM that has no concept of customer service. Marriott is the only hotel chain that does not have a way to contact hotels directly. We spent a month before the wedding trying to book the Le Meridian Maldives for the honeymoon to have a month of back and forth and calls with management as they feel something special and romantic is a package next to the kids pool. then after words they wrote the non requested room type and give no excuse when asked about it they simply say sold out.
This company that used to be great has clearly lost its way and will be relegated to the bottom of the hospitality industry if they do not start to fix the shortcomings.

I had very bad experience with Marriot.
I was charged for 4 nights and yet I stayed only for one night. They would not refund my money. I spoke to a manager who hung up on me.

Recently stayed at this Courtyard on business, it was awful, the room was dirty, the carpet was stained, the sheets were old and thin, the pillows smelled like sweat and dirt, the pool was closed, the business center was subpar. You are not able to print, scan or copy any documents. Housekeeping is below average, the towels were hard and old, the refrigerator was nasty, the microwave cups they give you burn when you put them in the microwave, very dangerous. The laundry room was not clean either, there was a mop bucket with water inside that sat in the same spot for three consecutive days, as managers, asst. Managers and other staff passed by daily throughout their shift. I commonly saw employees just sitting in the lounge area on their cell phones, while on the clock doing nothing. I was very dissatisfied with this Marriott. This corporation makes enough money to update this hotel. It's in a good location but it lacks in every other category. I do not recommend this hotel if cleanliness is at the top of your list.

Fairfield Inn & Suites Edmond 301 Meline Dr, Edmond, OK 73034
The hotel representative and manager named Imran are very sloppy and rude, they are not available and away from the desks most of the time. There is no water in the gym and when ask to refill, they ignore our request. When we ask for late checkout for elite member, they always find the excuse to not honor. The worst of all, they blame us to be rude to them. We have asked them to testify with us or provide video evidence if we indeed are rude to them, they dont respond. We are very upset not only they are rude themselves but also they accuse us to be rude. We asked manager Imran step up and be responsible for this!

Travelled several hours with my service dog to stay here for a veteran health workshop. Front desk supervisor ordered me to my room yelling at me after asking for my compensation as she never offered me anything checking in (marriott me er guarantee) she belittled me, yelled, ignored me and I could not take it so tried asking her to call the JW a ross the street and I would stay with them the last night she refused. She even went to my veteran colleagues and hosts and told them (not me) she was considering calling the police?! Why because I asked for compensation a d had earlier asked for my bed to be made with clean sheets! That was it! I never once raised My voice or was rude. I took a VOICE RECORDING of the whole incident after she became annoyed and Im so glad I did! I ended up leaving that day as I was cery emotional and stressed I drove home all through the night shocked at what happened. I called marriott customer service... 4 times and do you know what they have done? NOTHING after being a elite member for over 15 years! I need a lawyer.

Only wish minus was availablewent to hotel there were bugs on carpet bathroom rusty outside was like a building site they say rooms were cleaned found old receipt from 9 months ago

On May 13,2022 myself my husband and daughter checked in to the Fairfield Inn & Suites Anaheim North/Buena Park. Upon entering the room the was an apparent foul odor in the room. We decided to stay in spite of the odor. At about midnight the clock alarm in the room began going off. I turned on the light to try to power it off and there was a roach on the night stand. I went to the bathroom to get tissue to kill the roach and when I turned on the light there were roaches everywhere. We packed our belongings and went to the front desk. The night desk clerk informed us that the only thing that could be done was to change our room to a king from 2 queens and give us a roll out bed. There was no management available for us to speak to at the time. We were unable to sleep the entire night due to fear of waking up covered in roaches. The room that we were moved to, had a foul odor coming from the bathroom drain when you run water. The AC unit sounded like an old car starting every 10 minutes and the toilet was broken. By 9am as we had to take our daughter to her event there still was no manager available to speak to. We took our belongings and checked out a day early. At this point we still have not been contacted by a manager. I have been a Marriot customer for a long time and in all my years of travel and stays in hotels I have never been so disgusted. This was by far the worst hotel experience EVER!

Warning this hotel company uses offshore booking agents who take and scam your credit card details.
I lost over $500 and Marriott Bonvoy couldn't give a damn. Do not acknowledge scam or their non-existent security measures.
Refuse to provide the recording of my booking that proves them fraudulent.
Absolute criminals.

Great experience at the hotel except for their billing.
Be aware, as soon as you check-in be ready for incidental fees, each day, to be charged to your CC and the total amount of your bill overcharged. Never heard of this practice, charged my CC with the total bill rounded up to the highest even dollar amount. Spoke to their accounting department, the answer was, that’s the way our computer system works, within 5-10 days, overcharges will eventually drop-off. Never heard of this type of billing practice. Will avoid Marriott hotels from now on.